Returns & Exchanges

KUIU stands behind the quality of our high-performance gear, offering a 60-day return window for items in new, unworn condition with original tags attached. We strive to ensure every piece of equipment meets your backcountry demands through a streamlined exchange and refund process.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Select Resolution

  Choose between a direct exchange for a different size or color, a return for store credit, or a refund to your original payment method.

• 3.
  Print and Pack

  Download and print your prepaid shipping label, then securely package your gear in the original mailer or a sturdy box, ensuring all tags are included.

• 4.
  Ship and Track

  Drop your package off at any authorized shipping location and keep your tracking number; once received, our warehouse team will process your request within 7-10 business days.